Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

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August 28, 2023 00:18:20
MetriSight Ep.45 - How to Uplevel Slack's Value to the Enterprise

MetriSight Ep.45 - How to Uplevel Slack's Value to the Enterprise

Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value....

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August 23, 2023 00:18:40
MetriSight Ep.44 - Workplace Collaboration MetriStars 2023: Overview & Winners

MetriSight Ep.44 - Workplace Collaboration MetriStars 2023: Overview & Winners

Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...

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August 08, 2023 00:22:15
MetriSight Ep.43 - Touching Base on CPaaS Acceleration

MetriSight Ep.43 - Touching Base on CPaaS Acceleration

Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this...

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August 02, 2023 00:14:31
MetriSight Ep.42 - Inside Metrigy's CCaaS MetriRank Report

MetriSight Ep.42 - Inside Metrigy's CCaaS MetriRank Report

Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...

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July 05, 2023 00:19:44
MetriSight Ep.41 - CX Optimization Research Takeaways

MetriSight Ep.41 - CX Optimization Research Takeaways

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she's learned from her latest customer experience research, with perspectives from enterprises and...

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June 26, 2023 00:28:31
MetriSight Ep.40 - Employee Engagement, the Workvivo Way

MetriSight Ep.40 - Employee Engagement, the Workvivo Way

In April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO,...

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