Latest Episodes
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MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems
Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions,...
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MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2
Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan...
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MetriSight Ep.25 - An interview with John Finch, CEO, Dialpad--Part 1
Technology leaders are demanding unified platforms that provide communications capabilities—but not all platforms are created equally. In addition to working with a single vendor...
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MetriSight Ep.24 - An Interview with Mike Frayne, CEO of VOSS Digital Workplace Management
The UC landscape continues to rapidly evolve as organizations embrace cloud, support the needs of a hybrid workforce, and seek to optimize OpEx during...
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MetriSight Ep.23 - 2022 Recap & 2023 Watchlist
What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...
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MetriSight Ep.22 - Inside Yum! Brands' Digital Journey
Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations,...