Latest Episodes
MetriSight Ep.62 – CX MetriCast 2024: Key Takeaways
From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...
MetriSight Ep.61 – Realizing Collaboration ROI via Compliance; a Conversation with Theta Lake CEO Devin Redmond
New collaboration applications and features are rapidly transforming employee and customer engagement. But for regulated companies to achieve success, they must ensure that application...
MetriSight Ep.60 – 2024 CX MetriStar Award Winner Recap
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across 12 CX technology categories, and which additional providers get...
MetriSight Ep.59 – What’s on Our UC Agenda for Enterprise Connect?
Metrigy’s Irwin Lazar and Diane Myers will be on hand at EC2024 to share insights on 911, AI for employee collaboration, premises-to-UC cloud migration,...
MetriSight Ep.58 – What’s On Our CX Agenda for Enterprise Connect?
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...
MetriSight Ep.57 – UCaaS Trends with Cisco’s Geoff Huang
The UCaaS market continues to grow, both in adoption as well as in capabilities. Technologies like generative AI offer the potential to transform how...