Latest Episodes
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MetriSight Ep.39 - Why Employee Experience is Crucial to Intradiem CEO Matt McConnell
Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...
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MetriSight Ep.38 - A Conversation with Micah Singer, CEO at Kurmi Software
The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize...
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MetriSight Ep.37 - Discussion with Einat Weiss, Chief Marketing Officer of NICE
NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fraud prevention, and a wide...
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MetriSight Ep.36 - Generative AI, Meeting Equality, and Other EC23 Insights
Metrigy's analyst team was onsite for Enterprise Connect 23 in Orlando. In this week's episode, they share their takes on the hottest news and...
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MetriSight Ep.35 - Inside Metrigy's CX MetriStar Awards
Metrigy's MetriStar Award program recognizes top providers in 14 categories based on customer ratings and business success metrics. CEO Robin Gareiss and Chief Data...
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MetriSight Ep.34 - Counting Down to Enterprise Connect 2023
Eric Krapf, Enterprise Connect GM and program co-chair, talks about what to expect at this year's event, from the mainstage to the expo floor.