Latest Episodes
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MetriSight Ep.44 – Workplace Collaboration MetriStars 2023: Overview & Winners
Metrigy’s Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...
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MetriSight Ep.43 – Touching Base on CPaaS Acceleration
Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this...
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MetriSight Ep.42 – Inside Metrigy’s CCaaS MetriRank Report
Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
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MetriSight Ep.41 – CX Optimization Research Takeaways
Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and...
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MetriSight Ep.40 – Employee Engagement, the Workvivo Way
In April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO,...
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MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell
Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...