Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value. In this episode, he shares his thoughts on how to fully incorporate Slack into a digital workplace initiative and deliver on key business success metrics.
Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director...
Metrigy’s Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.
Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy’s Beth Schultz for a discussion around “UC happiness,” aligning...
