Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value. In this episode, he shares his thoughts on how to fully incorporate Slack into a digital workplace initiative and deliver on key business success metrics.
From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they’ll be keeping up on...
Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...
Join principal analysts Robin Gareiss, Irwin Lazar, and Beth Schultz for highlights from Metrigy's recent study on enterprising spending plans for CX, workplace collaboration,...
