MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

Metrigy MetriSight

Jan 16 2023 | 00:19:11

00:00 / 00:19:11

Show Notes

Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan to increase spending in this area, by an average of 24%. Not surprisingly, one of the big areas of investment, broadly speaking, centers around AI. But AI is a huge area and the technology is incorporated into many products and services today. Dan O’Connell, Chief Strategy Officer for Dialpad is an expert in AI, and we’re going to hear from him about Dialpad’s focus on AI—both what’s available today and what innovations are underway in Dialpad’s AI lab.

Other Episodes

Episode 0

February 06, 2023 • 00:28:25

MetriSight Ep.29 - Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...

Episode 0

November 16, 2023 • 00:19:36

MetriSight Ep.50 – Inside Metrigy’s UCaaS Vendor Rankings

Metrigy has published its first ranking of UCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...

Episode 0

August 08, 2023 • 00:22:15

MetriSight Ep.43 – Touching Base on CPaaS Acceleration

Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this...