Beth Schultz, VP of research and principal analyst, shares some highlights from her recently published CPaaS research study, from adoption to top use cases...
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...
Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy's Beth Schultz for a discussion around "UC happiness," aligning...