MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

Metrigy MetriSight

Jan 16 2023 | 00:19:11

00:00 / 00:19:11

Show Notes

Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan to increase spending in this area, by an average of 24%. Not surprisingly, one of the big areas of investment, broadly speaking, centers around AI. But AI is a huge area and the technology is incorporated into many products and services today. Dan O’Connell, Chief Strategy Officer for Dialpad is an expert in AI, and we’re going to hear from him about Dialpad’s focus on AI—both what’s available today and what innovations are underway in Dialpad’s AI lab.

Other Episodes

Episode 0

March 31, 2022 • 00:26:45

MetriSight Ep.7 – Top UC, CX Takeaways from Enterprise Connect

Metrigy’s Robin Gareiss & Irwin Lazar run through the biggest tech news and trends coming out of EC22, plus Irwin shares his take on...

Episode

February 22, 2024 • 00:24:19

MetriSight Ep.57 – UCaaS Trends with Cisco’s Geoff Huang

The UCaaS market continues to grow, both in adoption as well as in capabilities. Technologies like generative AI offer the potential to transform how...

Episode 0

November 16, 2023 • 00:19:36

MetriSight Ep.50 – Inside Metrigy’s UCaaS Vendor Rankings

Metrigy has published its first ranking of UCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...