MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

Metrigy MetriSight

Jan 16 2023 | 00:19:11

00:00 / 00:19:11

Show Notes

Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan to increase spending in this area, by an average of 24%. Not surprisingly, one of the big areas of investment, broadly speaking, centers around AI. But AI is a huge area and the technology is incorporated into many products and services today. Dan O’Connell, Chief Strategy Officer for Dialpad is an expert in AI, and we’re going to hear from him about Dialpad’s focus on AI—both what’s available today and what innovations are underway in Dialpad’s AI lab.

Other Episodes

Episode 0

January 25, 2023 • 00:20:51

MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems

Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions,...

Episode

March 07, 2024 • 00:11:59

MetriSight Ep.58 - What’s On Our CX Agenda for Enterprise Connect?

Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...

Episode 0

December 20, 2022 • 00:26:50

MetriSight Ep.23 - 2022 Recap & 2023 Watchlist

What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...