MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

January 16, 2023 00:19:11
MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2
Metrigy MetriSight
MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

Jan 16 2023 | 00:19:11

/

Show Notes

Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan to increase spending in this area, by an average of 24%. Not surprisingly, one of the big areas of investment, broadly speaking, centers around AI. But AI is a huge area and the technology is incorporated into many products and services today. Dan O’Connell, Chief Strategy Officer for Dialpad is an expert in AI, and we’re going to hear from him about Dialpad’s focus on AI—both what’s available today and what innovations are underway in Dialpad’s AI lab.

Other Episodes

Episode 0

August 23, 2023 00:18:40
Episode Cover

MetriSight Ep.44 – Workplace Collaboration MetriStars 2023: Overview & Winners

Metrigy’s Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...

Listen

Episode 0

April 11, 2022 00:25:28
Episode Cover

MetriSight Ep.8 – Spotlight on Workplace Well-being

As part of her employee experience research, Metrigy’s Beth Schultz talks with workplace wellness expert Laura Putnam on how to make create a truly...

Listen

Episode

December 09, 2024 00:20:37
Episode Cover

MetriSight Ep.74 - Simply Neat with Janine Pelosi

In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on...

Listen