Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or fully engaged in the cloud, CPaaS solutions can add value to traditional contact center capabilities. A conversation with Chris Botting, chief product officer at IntelePeer.
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan...
Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and...
