Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or fully engaged in the cloud, CPaaS solutions can add value to traditional contact center capabilities. A conversation with Chris Botting, chief product officer at IntelePeer.
Beth Schultz, VP of research and principal analyst, walks through key findings of Metrigy's new employee experience research, including top goals, collaboration's role, and...
Beth Schultz, VP of research and principal analyst, walks through key findings of Metrigy’s new employee experience research, including top goals, collaboration’s role, and...
In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and...
