Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or fully engaged in the cloud, CPaaS solutions can add value to traditional contact center capabilities. A conversation with Chris Botting, chief product officer at IntelePeer.
AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval...
The era of hybrid work has ushered in new opportunities and challenges for employee engagement. In this MetriSight we're joined by Irwin Lazar, President...
Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations,...
