Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or fully engaged in the cloud, CPaaS solutions can add value to traditional contact center capabilities. A conversation with Chris Botting, chief product officer at IntelePeer.
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...
Eric Krapf, Enterprise Connect GM and program co-chair, talks about what to expect at this year's event, from the mainstage to the expo floor.
AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval...
