The era of hybrid work has ushered in new opportunities and challenges for employee engagement. In this MetriSight we're joined by Irwin Lazar, President...
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...
In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and...
