Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and trends coming out of the event.
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of...
HP’s recently published Work Relationship Index, based on a global survey of 12,000 knowledge workers, 3,600 IT decision makers, and 1,200 business leaders, reveals...
Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
