Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and trends coming out of the event.
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company's data-driven, research-based approach to keeping people in the spotlight...
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...
