From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...
Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan...
Technology leaders are demanding unified platforms that provide communications capabilities—but not all platforms are created equally. In addition to working with a single vendor...