MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy MetriSight
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Aug 05 2024 | 00:15:19

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Show Notes

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot--again--and find out which other vendors made the cut.

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