MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy MetriSight
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Aug 05 2024 | 00:15:19

/

Show Notes

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot--again--and find out which other vendors made the cut.

Other Episodes

Episode 0

September 19, 2022 00:13:08
Episode Cover

MetriSight Ep.19 - Tech Spending Update: Study Highlights

Join principal analysts Robin Gareiss, Irwin Lazar, and Beth Schultz for highlights from Metrigy's recent study on enterprising spending plans for CX, workplace collaboration,...

Listen

Episode

March 07, 2024 00:11:59
Episode Cover

MetriSight Ep.58 – What’s On Our CX Agenda for Enterprise Connect?

Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...

Listen

Episode

December 20, 2022 00:26:51
Episode Cover

MetriSight Ep.23 – 2022 Recap & 2023 Watchlist

What most caught Metrigy analysts’ attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...

Listen