MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy MetriSight
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Aug 05 2024 | 00:15:19

/

Show Notes

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot--again--and find out which other vendors made the cut.

Other Episodes

Episode 0

August 16, 2022 00:15:55
Episode Cover

MetriSight Ep. 17 - Employee Experience for Changing Workplace Dynamics

Beth Schultz, VP of research and principal analyst, walks through key findings of Metrigy's new employee experience research, including top goals, collaboration's role, and...

Listen

Episode

March 25, 2025 00:13:22
Episode Cover

MetriSight Ep.77 - Metrigy Top 10: Who's Who in UCaaS

In this episode, find out which providers are Top 10 in Metrigy’s annual UCaaS MetriRank report. Senior Research Director Diane Myers walks us through...

Listen

Episode

September 13, 2022 00:26:53
Episode Cover

MetriSight Ep.18 – How to Think About Next-Gen Experience Management

Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy’s Beth Schultz for a discussion around “UC happiness,” aligning...

Listen