MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy MetriSight
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Aug 05 2024 | 00:15:19

/

Show Notes

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot--again--and find out which other vendors made the cut.

Other Episodes

Episode

December 12, 2022 00:11:53
Episode Cover

MetriSight Ep.22 – Inside Yum! Brands’ Digital Journey

Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations,...

Listen

Episode

September 04, 2024 00:24:49
Episode Cover

MetriSight Ep. 70 - 2024 State of International Voice for Contact Center

From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...

Listen

Episode

May 23, 2022 00:15:01
Episode Cover

MetriSight Ep. 11 – A Provider’s View on Enterprise Communications

Metrigy’s Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.

Listen