MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy MetriSight
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Aug 05 2024 | 00:15:19

/

Show Notes

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot--again--and find out which other vendors made the cut.

Other Episodes

Episode 0

January 30, 2023 00:22:59
Episode Cover

MetriSight Ep.28 - Inside Cisco's Strength-Based Culture

Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company's data-driven, research-based approach to keeping people in the spotlight...

Listen

Episode

December 09, 2024 00:20:37
Episode Cover

MetriSight Ep.74 - Simply Neat with Janine Pelosi

In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on...

Listen

Episode

December 20, 2022 00:26:51
Episode Cover

MetriSight Ep.23 – 2022 Recap & 2023 Watchlist

What most caught Metrigy analysts’ attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...

Listen