Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

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January 16, 2023 00:22:09
MetriSight Ep.25 - An interview with John Finch, CEO, Dialpad--Part 1

MetriSight Ep.25 - An interview with John Finch, CEO, Dialpad--Part 1

Technology leaders are demanding unified platforms that provide communications capabilities—but not all platforms are created equally. In addition to working with a single vendor...

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January 04, 2023 00:22:04
MetriSight Ep.24 - An Interview with Mike Frayne, CEO of VOSS Digital Workplace Management

MetriSight Ep.24 - An Interview with Mike Frayne, CEO of VOSS Digital Workplace Management

The UC landscape continues to rapidly evolve as organizations embrace cloud, support the needs of a hybrid workforce, and seek to optimize OpEx during...

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December 20, 2022 00:26:50
MetriSight Ep.23 - 2022 Recap & 2023 Watchlist

MetriSight Ep.23 - 2022 Recap & 2023 Watchlist

What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...

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December 12, 2022 00:11:52
MetriSight Ep.22 - Inside Yum! Brands' Digital Journey

MetriSight Ep.22 - Inside Yum! Brands' Digital Journey

Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations,...

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October 20, 2022 00:16:05
MetriSight Ep.21 - Talking Data with Metrigy's New Team Members

MetriSight Ep.21 - Talking Data with Metrigy's New Team Members

Metrigy has recently expanded with the addition of a chief data scientist, Matt Craig, and principal analyst, Diane Myers. Meet them in this episode,...

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October 06, 2022 00:22:32
MetriSight Ep.20 - The CPaaS Value Proposition

MetriSight Ep.20 - The CPaaS Value Proposition

Contact Center architecture doesn't have to dictate level of innovation. Whether you're on-prem and staying there, on-prem and gradually moving to the cloud, or...

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