Latest Episodes
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MetriSight Ep.42 – Inside Metrigy’s CCaaS MetriRank Report
Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
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MetriSight Ep.41 – CX Optimization Research Takeaways
Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and...
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MetriSight Ep.40 – Employee Engagement, the Workvivo Way
In April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO,...
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MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell
Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...
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MetriSight Ep.38 – A Conversation with Micah Singer, CEO at Kurmi Software
The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize...
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MetriSight Ep.37 – Discussion with Einat Weiss, Chief Marketing Officer of NICE
NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fraud prevention, and a wide...