Latest Episodes
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MetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the Future
In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in...
MetriSight Ep. 70 - 2024 State of International Voice for Contact Center
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...
MetriSight Ep.69 - Repercussions of Microsoft Closing its Azure for Operators Business
In this episode, Metrigy's Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft's decision to shutter its...
MetriSight Ep.68 - Workplace Collaboration MetriStars 2024: Overview & Winners
Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
MetriSight Ep.66 - Chatting about Google Meet
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google's vision and plans for hybrid...