Latest Episodes
MetriSight Ep.73 - CPaaS MetriRank 2024: Provider Overview
Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are...
MetriSight Ep.72 - Top Takeaways from Metrigy's Workplace Collaboration MetriCast
What's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible...
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MetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the Future
In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in...
MetriSight Ep. 70 - 2024 State of International Voice for Contact Center
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...
MetriSight Ep.69 - Repercussions of Microsoft Closing its Azure for Operators Business
In this episode, Metrigy's Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft's decision to shutter its...
MetriSight Ep.68 - Workplace Collaboration MetriStars 2024: Overview & Winners
Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...