Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

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July 05, 2023 00:19:44
MetriSight Ep.41 – CX Optimization Research Takeaways

MetriSight Ep.41 – CX Optimization Research Takeaways

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and...

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June 26, 2023 00:28:31
MetriSight Ep.40 – Employee Engagement, the Workvivo Way

MetriSight Ep.40 – Employee Engagement, the Workvivo Way

In April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO,...

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June 26, 2023 00:26:58
MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...

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June 12, 2023 00:27:05
MetriSight Ep.38 – A Conversation with Micah Singer, CEO at Kurmi Software

MetriSight Ep.38 – A Conversation with Micah Singer, CEO at Kurmi Software

The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize...

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May 31, 2023 00:28:39
MetriSight Ep.37 – Discussion with Einat Weiss, Chief Marketing Officer of NICE

MetriSight Ep.37 – Discussion with Einat Weiss, Chief Marketing Officer of NICE

NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fraud prevention, and a wide...

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April 10, 2023 00:24:40
MetriSight Ep.36 – Generative AI, Meeting Equality, and Other EC23 Insights

MetriSight Ep.36 – Generative AI, Meeting Equality, and Other EC23 Insights

Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and...

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