Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

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February 21, 2023 00:18:39
MetriSight Ep.31 - Customer Insights & Analytics Research Highlights

MetriSight Ep.31 - Customer Insights & Analytics Research Highlights

Metrigy’s Robin Gareiss takes us on a short tour of her latest CX research study, which takes a deep dive on customer insights and...

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February 13, 2023 00:18:40
MetriSight Ep.30 - CPaaS Research Takeaways

MetriSight Ep.30 - CPaaS Research Takeaways

Beth Schultz, VP of research and principal analyst, shares some highlights from her recently published CPaaS research study, from adoption to top use cases...

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February 06, 2023 00:28:25
MetriSight Ep.29 - Outlook on Five9 with new CEO

MetriSight Ep.29 - Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...

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January 30, 2023 00:22:59
MetriSight Ep.28 - Inside Cisco's Strength-Based Culture

MetriSight Ep.28 - Inside Cisco's Strength-Based Culture

Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company's data-driven, research-based approach to keeping people in the spotlight...

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January 25, 2023 00:20:51
MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems

MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems

Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions,...

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January 16, 2023 00:19:11
MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2

Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan...

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