Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

December 20, 2022 00:26:50
MetriSight Ep.23 - 2022 Recap & 2023 Watchlist

MetriSight Ep.23 - 2022 Recap & 2023 Watchlist

What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...

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December 12, 2022 00:11:52
MetriSight Ep.22 - Inside Yum! Brands' Digital Journey

MetriSight Ep.22 - Inside Yum! Brands' Digital Journey

Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations,...

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October 20, 2022 00:16:05
MetriSight Ep.21 - Talking Data with Metrigy's New Team Members

MetriSight Ep.21 - Talking Data with Metrigy's New Team Members

Metrigy has recently expanded with the addition of a chief data scientist, Matt Craig, and principal analyst, Diane Myers. Meet them in this episode,...

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October 06, 2022 00:22:32
MetriSight Ep.20 - The CPaaS Value Proposition

MetriSight Ep.20 - The CPaaS Value Proposition

Contact Center architecture doesn't have to dictate level of innovation. Whether you're on-prem and staying there, on-prem and gradually moving to the cloud, or...

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September 19, 2022 00:13:08
MetriSight Ep.19 - Tech Spending Update: Study Highlights

MetriSight Ep.19 - Tech Spending Update: Study Highlights

Join principal analysts Robin Gareiss, Irwin Lazar, and Beth Schultz for highlights from Metrigy's recent study on enterprising spending plans for CX, workplace collaboration,...

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September 13, 2022 00:26:52
MetriSight Ep.18 - How to Think About Next-Gen Experience Management

MetriSight Ep.18 - How to Think About Next-Gen Experience Management

Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy's Beth Schultz for a discussion around "UC happiness," aligning...

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