Latest Episodes

MetriSight Ep.58 – What’s On Our CX Agenda for Enterprise Connect?
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...

MetriSight Ep.57 – UCaaS Trends with Cisco’s Geoff Huang
The UCaaS market continues to grow, both in adoption as well as in capabilities. Technologies like generative AI offer the potential to transform how...

MetriSight Ep.56 – Sneak Peek at Future of CX Expo
Metrigy is gearing up to host the inaugural Future of CX Expo conference at the ITEXPO techsupershow. Robin Gareiss and Beth Schultz share a...

MetriSight Ep.55 – Who’s Who in Metrigy’s CPaaS MetriRank Report
Metrigy has published its first ranking of CPaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...

MetriSight Ep.54 – Unified Communications Trends in 2024 with Mitel
In this episode Metrigy President and Principal Analyst Irwin Lazar is joined by Martin Bitzinger, Senior Vice President for Product Management from Mitel to...

MetriSight Ep.53 – What’s On Our Minds for 2024
From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they’ll be keeping up on...