Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

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August 08, 2023 00:22:15
MetriSight Ep.43 - Touching Base on CPaaS Acceleration

MetriSight Ep.43 - Touching Base on CPaaS Acceleration

Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this...

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August 02, 2023 00:14:31
MetriSight Ep.42 - Inside Metrigy's CCaaS MetriRank Report

MetriSight Ep.42 - Inside Metrigy's CCaaS MetriRank Report

Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...

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July 05, 2023 00:19:44
MetriSight Ep.41 - CX Optimization Research Takeaways

MetriSight Ep.41 - CX Optimization Research Takeaways

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she's learned from her latest customer experience research, with perspectives from enterprises and...

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June 26, 2023 00:28:31
MetriSight Ep.40 - Employee Engagement, the Workvivo Way

MetriSight Ep.40 - Employee Engagement, the Workvivo Way

In April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO,...

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June 26, 2023 00:26:58
MetriSight Ep.39 - Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

MetriSight Ep.39 - Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...

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June 13, 2023 00:27:05
MetriSight Ep.38 - A Conversation with Micah Singer, CEO at Kurmi Software

MetriSight Ep.38 - A Conversation with Micah Singer, CEO at Kurmi Software

The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize...

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