Latest Episodes
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MetriSight Ep.46 - Talking Zoom Huddles with David Ball
Zoom recently introduced Huddles, a virtual co-working space designed to bring in-office, ad-hoc engagement experiences to virtual employees. In this episode of the Metrigy...
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MetriSight Ep.45 - How to Uplevel Slack's Value to the Enterprise
Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value....
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MetriSight Ep.44 - Workplace Collaboration MetriStars 2023: Overview & Winners
Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...
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MetriSight Ep.43 - Touching Base on CPaaS Acceleration
Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this...
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MetriSight Ep.42 - Inside Metrigy's CCaaS MetriRank Report
Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
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MetriSight Ep.41 - CX Optimization Research Takeaways
Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she's learned from her latest customer experience research, with perspectives from enterprises and...