Latest Episodes
MetriSight Ep.65 - What You Need to Know About Knowledge Management in an AI World
Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well,...
MetriSight Ep.64 - Getting Your Security House in Order
In this episode, Metrigy's Irwin Lazar walks us through what's going well, and not so well, in collaboration and contact center security today, and...
MetriSight Ep.63 - What's in a Connected Workspace?
John Hurley, head of product marketing for Notion, explains the company's approach to collaborative work management... and shares why, as an entrepreneur at heart,...
MetriSight Ep.62 - CX MetriCast 2024: Key Takeaways
From AI bot adoption to spending drivers for contact center platforms, Metrigy's Diane Myers shares a few research snippets from Metrigy's Customer Experience MetriCast...
MetriSight Ep.61 - Realizing Collaboration ROI via Compliance; a Conversation with Theta Lake CEO Devin Redmond
New collaboration applications and features are rapidly transforming employee and customer engagement. But for regulated companies to achieve success, they must ensure that application...
MetriSight Ep.60 - 2024 CX MetriStar Award Winner Recap
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across 12 CX technology categories, and which additional providers get...