Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

February 23, 2026 00:37:07
MetriSight Ep.90 - Evolving Security Threats in 2026

MetriSight Ep.90 - Evolving Security Threats in 2026

In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for...

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February 23, 2026 00:32:38
MetriSight Ep.89 - What We'll Be Watching in 2026

MetriSight Ep.89 - What We'll Be Watching in 2026

Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets...

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November 24, 2025 00:25:47
MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that...

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September 25, 2025 00:24:30
MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of...

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September 09, 2025 00:31:19
MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and...

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September 08, 2025 00:36:05
MetriSight Ep.84 - AI: New Ways to Drive Results

MetriSight Ep.84 - AI: New Ways to Drive Results

Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI...

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