Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

September 09, 2025 00:31:19
MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and...

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September 08, 2025 00:36:05
MetriSight Ep.84 - AI: New Ways to Drive Results

MetriSight Ep.84 - AI: New Ways to Drive Results

Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI...

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July 15, 2025 00:18:19
MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?

MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?

In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers...

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July 15, 2025 00:20:24
MetriSight Ep.82 - 2025 CX MetriStar Award Winners

MetriSight Ep.82 - 2025 CX MetriStar Award Winners

Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get...

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June 17, 2025 00:35:12
MetriSight Ep.81 - Inside the Network API Movement

MetriSight Ep.81 - Inside the Network API Movement

Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode...

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May 06, 2025 00:27:11
MetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?

MetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?

Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the...

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