Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

October 11, 2024 00:17:29
MetriSight Ep.72 - Top Takeaways from Metrigy's Workplace Collaboration MetriCast

MetriSight Ep.72 - Top Takeaways from Metrigy's Workplace Collaboration MetriCast

What's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible...

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September 17, 2024 00:26:03
MetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the Future

MetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the Future

In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in...

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September 04, 2024 00:24:49
MetriSight Ep. 70 - 2024 State of International Voice for Contact Center

MetriSight Ep. 70 - 2024 State of International Voice for Contact Center

From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...

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August 26, 2024 00:22:04
MetriSight Ep.69 - Repercussions of Microsoft Closing its Azure for Operators Business

MetriSight Ep.69 - Repercussions of Microsoft Closing its Azure for Operators Business

In this episode, Metrigy's Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft's decision to shutter its...

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August 21, 2024 00:15:38
MetriSight Ep.68 - Workplace Collaboration MetriStars 2024: Overview & Winners

MetriSight Ep.68 - Workplace Collaboration MetriStars 2024: Overview & Winners

Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and...

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August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...

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