Latest Episodes
MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of...
MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy
As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and...
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MetriSight Ep.84 - AI: New Ways to Drive Results
Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI...
MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?
In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers...
MetriSight Ep.82 - 2025 CX MetriStar Award Winners
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get...
MetriSight Ep.81 - Inside the Network API Movement
Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode...