Latest Episodes
MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?
In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers...
MetriSight Ep.82 - 2025 CX MetriStar Award Winners
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get...
MetriSight Ep.81 - Inside the Network API Movement
Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode...
MetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?
Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the...
MetriSight Ep.79 - CEO Scott Russell's Plan to Build on NICE's CX Success
Get to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer...
MetriSight Ep.78 - Key Takeaways from EC25
Metrigy analysts share what most piqued their interest among the myriad customer experience- and workplace colloboration-related announcements and conversations at Enterprise Connect 2025.