Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.
Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and...
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company’s data-driven, research-based approach to keeping people in the spotlight...
The era of hybrid work has ushered in new opportunities and challenges for employee engagement. In this MetriSight we're joined by Irwin Lazar, President...
