Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.
HP’s recently published Work Relationship Index, based on a global survey of 12,000 knowledge workers, 3,600 IT decision makers, and 1,200 business leaders, reveals...
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company’s data-driven, research-based approach to keeping people in the spotlight...
In this episode, find out which providers are Top 10 in Metrigy’s annual UCaaS MetriRank report. Senior Research Director Diane Myers walks us through...
