MetriSight Ep.41 – CX Optimization Research Takeaways

July 05, 2023 00:19:44
MetriSight Ep.41 – CX Optimization Research Takeaways
Metrigy MetriSight
MetriSight Ep.41 – CX Optimization Research Takeaways

Jul 05 2023 | 00:19:44

/

Show Notes

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.

Other Episodes

Episode

January 30, 2023 00:23:00
Episode Cover

MetriSight Ep.28 – Inside Cisco’s Strength-Based Culture

Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company’s data-driven, research-based approach to keeping people in the spotlight...

Listen

Episode 0

September 17, 2024 00:26:03
Episode Cover

MetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the Future

In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in...

Listen

Episode 0

April 11, 2022 00:25:28
Episode Cover

MetriSight Ep.8 – Spotlight on Workplace Well-being

As part of her employee experience research, Metrigy’s Beth Schultz talks with workplace wellness expert Laura Putnam on how to make create a truly...

Listen