Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time. CEO Matt McConnell started this innovative company one year out of undergrad in 1995, and continues to run the company–putting employees first in large part because happy employees result in happy customers. Hear what Matt has to say about the CX market and how his company is helping the agent experience.
Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and...
The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize...
From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...
