MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

June 26, 2023 00:26:58
MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell
Metrigy MetriSight
MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

Jun 26 2023 | 00:26:58

/

Show Notes

Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time. CEO Matt McConnell started this innovative company one year out of undergrad in 1995, and continues to run the company–putting employees first in large part because happy employees result in happy customers. Hear what Matt has to say about the CX market and how his company is helping the agent experience.

Other Episodes

Episode

May 30, 2024 00:28:27
Episode Cover

MetriSight Ep.63 – What’s in a Connected Workspace?

John Hurley, head of product marketing for Notion, explains the company’s approach to collaborative work management… and shares why, as an entrepreneur at heart,...

Listen

Episode 0

February 06, 2023 00:28:25
Episode Cover

MetriSight Ep.29 - Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...

Listen

Episode 0

February 13, 2023 00:18:40
Episode Cover

MetriSight Ep.30 - CPaaS Research Takeaways

Beth Schultz, VP of research and principal analyst, shares some highlights from her recently published CPaaS research study, from adoption to top use cases...

Listen