Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time. CEO Matt McConnell started this innovative company one year out of undergrad in 1995, and continues to run the company–putting employees first in large part because happy employees result in happy customers. Hear what Matt has to say about the CX market and how his company is helping the agent experience.
What most caught Metrigy analysts’ attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...
The era of hybrid work has ushered in new opportunities and challenges for employee engagement. In this MetriSight we're joined by Irwin Lazar, President...
