Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time. CEO Matt McConnell started this innovative company one year out of undergrad in 1995, and continues to run the company–putting employees first in large part because happy employees result in happy customers. Hear what Matt has to say about the CX market and how his company is helping the agent experience.
The UC landscape continues to rapidly evolve as organizations embrace cloud, support the needs of a hybrid workforce, and seek to optimize OpEx during...
Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud...
Metrigy’s Irwin Lazar and Diane Myers will be on hand at EC2024 to share insights on 911, AI for employee collaboration, premises-to-UC cloud migration,...
