The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize costs, companies must take a proactive strategy for provisioning and change management. In this episode we’ll chat with Micah Singer, CEO of UC/CC management company Kurmi Software about how management needs are evolving, how to best manage multi-vendor, on-prem, cloud, and hybrid platforms and how AI will impact management going forward.
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of...
Beth Schultz, VP of research and principal analyst, walks through key findings of Metrigy’s new employee experience research, including top goals, collaboration’s role, and...
Metrigy’s Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.
