The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize costs, companies must take a proactive strategy for provisioning and change management. In this episode we’ll chat with Micah Singer, CEO of UC/CC management company Kurmi Software about how management needs are evolving, how to best manage multi-vendor, on-prem, cloud, and hybrid platforms and how AI will impact management going forward.
What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...
Metrigy has published its first ranking of CPaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
Metrigy President and Principal Analyst Irwin Lazar shares the good and not so good coming out of the latest earnings reports, and gives his...
