The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize costs, companies must take a proactive strategy for provisioning and change management. In this episode we’ll chat with Micah Singer, CEO of UC/CC management company Kurmi Software about how management needs are evolving, how to best manage multi-vendor, on-prem, cloud, and hybrid platforms and how AI will impact management going forward.
Metrigy workplace collaboration expert Irwin Lazar walks us through the basics, plus discusses the high points, drawbacks, and his expectations for how these products...
What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...
Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are...
