The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize costs, companies must take a proactive strategy for provisioning and change management. In this episode we’ll chat with Micah Singer, CEO of UC/CC management company Kurmi Software about how management needs are evolving, how to best manage multi-vendor, on-prem, cloud, and hybrid platforms and how AI will impact management going forward.
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...
In this episode, Metrigy's senior research director, Diane Myers, shares which providers of integrated UCaaS + CCaaS services have made the ranking, explains how...
From the importance of integration and the relationship to employee experience and more, research analyst Matt Baloga shares a quick preview of his soon-to-publish...
