Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot, and find out which other vendors made the cut.
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...
From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...
Metrigy CEO and Principal Analyst, Robin Gareiss, shares details of her 2022 buyer-side research on 10 critical CX technologies, highlighting six trends and surprise...
