Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this new organization.
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares...
Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions,...
New collaboration applications and features are rapidly transforming employee and customer engagement. But for regulated companies to achieve success, they must ensure that application...
