Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this new organization.
Ross Williams, chief product officer at Virsae, and Metrigy’s Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions,...
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across 12 CX technology categories, and which additional providers get...
Episode 6: Robin Gareiss, CEO and principal analyst, shares top takeways from her latest buyer-side CX market study.