Metrigy MetriSight

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Latest Episodes

August 05, 2024 00:15:19
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024

Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...

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August 05, 2024 00:22:27
MetriSight Ep.66 - Chatting about Google Meet

MetriSight Ep.66 - Chatting about Google Meet

In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google's vision and plans for hybrid...

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June 24, 2024 00:21:45
MetriSight Ep.65 – What You Need to Know About Knowledge Management in an AI World

MetriSight Ep.65 – What You Need to Know About Knowledge Management in an AI World

Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well,...

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June 10, 2024 00:13:27
MetriSight Ep.64 – Getting Your Security House in Order

MetriSight Ep.64 – Getting Your Security House in Order

In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and...

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May 30, 2024 00:28:27
MetriSight Ep.63 – What’s in a Connected Workspace?

MetriSight Ep.63 – What’s in a Connected Workspace?

John Hurley, head of product marketing for Notion, explains the company’s approach to collaborative work management… and shares why, as an entrepreneur at heart,...

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May 15, 2024 00:09:41
MetriSight Ep.62 – CX MetriCast 2024: Key Takeaways

MetriSight Ep.62 – CX MetriCast 2024: Key Takeaways

From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...

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