Latest Episodes
MetriSight Ep.67 - Inside Metrigy's CCaaS MetriRank 2024
Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business...
MetriSight Ep.66 - Chatting about Google Meet
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google's vision and plans for hybrid...
MetriSight Ep.65 – What You Need to Know About Knowledge Management in an AI World
Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well,...
MetriSight Ep.64 – Getting Your Security House in Order
In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and...
MetriSight Ep.63 – What’s in a Connected Workspace?
John Hurley, head of product marketing for Notion, explains the company’s approach to collaborative work management… and shares why, as an entrepreneur at heart,...
MetriSight Ep.62 – CX MetriCast 2024: Key Takeaways
From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...