Latest Episodes
MetriSight Ep.23 - 2022 Recap & 2023 Watchlist
What most caught Metrigy analysts' attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune...
MetriSight Ep.22 - Inside Yum! Brands' Digital Journey
Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations,...
MetriSight Ep.21 - Talking Data with Metrigy's New Team Members
Metrigy has recently expanded with the addition of a chief data scientist, Matt Craig, and principal analyst, Diane Myers. Meet them in this episode,...
MetriSight Ep.20 - The CPaaS Value Proposition
Contact Center architecture doesn't have to dictate level of innovation. Whether you're on-prem and staying there, on-prem and gradually moving to the cloud, or...
MetriSight Ep.19 - Tech Spending Update: Study Highlights
Join principal analysts Robin Gareiss, Irwin Lazar, and Beth Schultz for highlights from Metrigy's recent study on enterprising spending plans for CX, workplace collaboration,...
MetriSight Ep.18 - How to Think About Next-Gen Experience Management
Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy's Beth Schultz for a discussion around "UC happiness," aligning...