Research analyst Matt Baloga walks through the basics of workflow management, from what it is to how it works, how companies are benefiting from its use, and top buying considerations.
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of...
Get to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer...
Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with...
