Metrigy CEO and Principal Analyst, Robin Gareiss, shares details of her 2022 buyer-side research on 10 critical CX technologies, highlighting six trends and surprise findings. Also discover what else is on tap for our Q1 research.
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of...
Beth Schultz, VP of research and principal analyst, walks through key findings of Metrigy’s new employee experience research, including top goals, collaboration’s role, and...
Ross Williams, chief product officer at Virsae, and Metrigy’s Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions,...
