MetriSight Ep.1 – Inside Metrigy’s 2022 CX MetriCast Research

January 31, 2022 00:21:39
MetriSight Ep.1 – Inside Metrigy’s 2022 CX MetriCast Research
Metrigy MetriSight
MetriSight Ep.1 – Inside Metrigy’s 2022 CX MetriCast Research

Jan 31 2022 | 00:21:39

/

Show Notes

Metrigy CEO and Principal Analyst, Robin Gareiss, shares details of her 2022 buyer-side research on 10 critical CX technologies, highlighting six trends and surprise findings. Also discover what else is on tap for our Q1 research.

Other Episodes

Episode

June 17, 2025 00:35:12
Episode Cover

MetriSight Ep.81 - Inside the Network API Movement

Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode...

Listen

Episode

September 09, 2025 00:31:19
Episode Cover

MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and...

Listen

Episode

January 07, 2025 00:24:08
Episode Cover

MetriSight Ep.75 - Pragmatic AI & Beyond: Smartsheet's Take

Metrigy’s connected workspace research shows that about 62% of companies studied already are supporting or planning to support AI functionality for collaborative work management...

Listen