Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy’s Beth Schultz for a discussion around “UC happiness,” aligning experience insight with organizational change management, the importance of asking “so what?” and much more.
In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in...
Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and...
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company’s data-driven, research-based approach to keeping people in the spotlight...