MetriSight Ep.41 - CX Optimization Research Takeaways

July 05, 2023 00:19:44
MetriSight Ep.41 - CX Optimization Research Takeaways
Metrigy MetriSight
MetriSight Ep.41 - CX Optimization Research Takeaways

Jul 05 2023 | 00:19:44

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Show Notes

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she's learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI's impact on agent workforce, chatbots, and generative AI, among others.

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