Metrigy CEO and Principal Analyst, Robin Gareiss, shares details of her 2022 buyer-side research on 10 critical CX technologies, highlighting six trends and surprise...
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
Metrigy's analyst team was onsite for Enterprise Connect 23 in Orlando. In this week's episode, they share their takes on the hottest news and...