MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems

January 25, 2023 00:20:51
MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems
Metrigy MetriSight
MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems

Jan 25 2023 | 00:20:51

/

Show Notes

Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions, and talk about what's to come with AI, self-service, and more.

Other Episodes

Episode 0

January 16, 2023 00:22:09
Episode Cover

MetriSight Ep.25 - An interview with John Finch, CEO, Dialpad--Part 1

Technology leaders are demanding unified platforms that provide communications capabilities—but not all platforms are created equally. In addition to working with a single vendor...

Listen

Episode 0

October 06, 2022 00:22:32
Episode Cover

MetriSight Ep.20 – The CPaaS Value Proposition

Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or...

Listen

Episode

May 15, 2024 00:09:41
Episode Cover

MetriSight Ep.62 – CX MetriCast 2024: Key Takeaways

From AI bot adoption to spending drivers for contact center platforms, Metrigy’s Diane Myers shares a few research snippets from Metrigy’s Customer Experience MetriCast...

Listen