Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
From the importance of integration and the relationship to employee experience and more, research analyst Matt Baloga shares a quick preview of his soon-to-publish...
Metrigy’s Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.