MetriSight Ep.13 – Carriers & CCaaS: What’s the Value-Add?

June 27, 2022 00:27:08
MetriSight Ep.13 – Carriers & CCaaS: What’s the Value-Add?
Metrigy MetriSight
MetriSight Ep.13 – Carriers & CCaaS: What’s the Value-Add?

Jun 27 2022 | 00:27:08

/

Show Notes

Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.

Other Episodes

Episode 0

January 31, 2022 00:21:39
Episode Cover

MetriSight Ep.1 – Inside Metrigy’s 2022 CX MetriCast Research

Metrigy CEO and Principal Analyst, Robin Gareiss, shares details of her 2022 buyer-side research on 10 critical CX technologies, highlighting six trends and surprise...

Listen

Episode

January 04, 2023 00:22:05
Episode Cover

MetriSight Ep.24 – An Interview with Mike Frayne, CEO of VOSS Digital Workplace Management

The UC landscape continues to rapidly evolve as organizations embrace cloud, support the needs of a hybrid workforce, and seek to optimize OpEx during...

Listen

Episode

February 06, 2023 00:28:26
Episode Cover

MetriSight Ep.29 – Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...

Listen