MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?

June 27, 2022 00:27:07
MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?
Metrigy MetriSight
MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?

Jun 27 2022 | 00:27:07

/

Show Notes

Metrigy's Robin Gareiss sits down with Lumen's Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center--beyond the platform.

Other Episodes

Episode 0

January 30, 2023 00:22:59
Episode Cover

MetriSight Ep.28 - Inside Cisco's Strength-Based Culture

Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company's data-driven, research-based approach to keeping people in the spotlight...

Listen

Episode 0

September 13, 2022 00:26:52
Episode Cover

MetriSight Ep.18 - How to Think About Next-Gen Experience Management

Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy's Beth Schultz for a discussion around "UC happiness," aligning...

Listen

Episode

February 06, 2023 00:28:26
Episode Cover

MetriSight Ep.29 – Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...

Listen