MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?

June 27, 2022 00:27:07
MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?
Metrigy MetriSight
MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?

Jun 27 2022 | 00:27:07

/

Show Notes

Metrigy's Robin Gareiss sits down with Lumen's Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center--beyond the platform.

Other Episodes

Episode 0

April 10, 2023 00:24:40
Episode Cover

MetriSight Ep.36 – Generative AI, Meeting Equality, and Other EC23 Insights

Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and...

Listen

Episode 0

October 06, 2022 00:22:32
Episode Cover

MetriSight Ep.20 – The CPaaS Value Proposition

Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or...

Listen

Episode 0

April 11, 2022 00:25:28
Episode Cover

MetriSight Ep.8 – Spotlight on Workplace Well-being

As part of her employee experience research, Metrigy’s Beth Schultz talks with workplace wellness expert Laura Putnam on how to make create a truly...

Listen