MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?

June 27, 2022 00:27:07
MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?
Metrigy MetriSight
MetriSight Ep.13 - Carriers & CCaaS: What's the Value-Add?

Jun 27 2022 | 00:27:07

/

Show Notes

Metrigy's Robin Gareiss sits down with Lumen's Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center--beyond the platform.

Other Episodes

Episode

February 06, 2023 00:28:26
Episode Cover

MetriSight Ep.29 – Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...

Listen

Episode 0

March 20, 2023 00:20:01
Episode Cover

MetriSight Ep.35 – Inside Metrigy’s CX MetriStar Awards

Metrigy’s MetriStar Award program recognizes top providers in 14 categories based on customer ratings and business success metrics. CEO Robin Gareiss and Chief Data...

Listen

Episode

June 10, 2024 00:13:27
Episode Cover

MetriSight Ep.64 – Getting Your Security House in Order

In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and...

Listen