Zoom recently introduced Huddles, a virtual co-working space designed to bring in-office, ad-hoc engagement experiences to virtual employees. In this episode of the Metrigy...
Metrigy’s Robin Gareiss takes us on a short tour of her latest CX research study, which takes a deep dive on customer insights and...
Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or...
