Latest Episodes
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MetriSight Ep.29 - Outlook on Five9 with new CEO
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist...
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MetriSight Ep.28 - Inside Cisco's Strength-Based Culture
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company's data-driven, research-based approach to keeping people in the spotlight...
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MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems
Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions,...
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MetriSight Ep.26 - An interview with Dan O'Connell, Chief Strategy Officer, Dialpad--Part 2
Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan...
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MetriSight Ep.25 - An interview with John Finch, CEO, Dialpad--Part 1
Technology leaders are demanding unified platforms that provide communications capabilities—but not all platforms are created equally. In addition to working with a single vendor...
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MetriSight Ep.24 - An Interview with Mike Frayne, CEO of VOSS Digital Workplace Management
The UC landscape continues to rapidly evolve as organizations embrace cloud, support the needs of a hybrid workforce, and seek to optimize OpEx during...