Contact Center architecture doesn't have to dictate level of innovation. Whether you're on-prem and staying there, on-prem and gradually moving to the cloud, or...
Metrigy's MetriStar Award program recognizes top providers in 14 categories based on customer ratings and business success metrics. CEO Robin Gareiss and Chief Data...
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company's data-driven, research-based approach to keeping people in the spotlight...